Last Friday night at 10pm, we had a power outage while some equipment maintenance was being performed. When power was restored a few hours later, we worked on getting all our signals back up, and by Saturday morning, we confirmed our over-the-air signal was fine, as were the feeds going to Charter and Hawaiian Tel cable systems. (DISH and DirecTV take our over-the-air signal.)

However, later in the day we  learned that DISH and DirecTV subscribers were not getting audio due to a system incompatibility between the audio we feed and the audio they process.

That problem has since been resolved. However, if you are still having audio problems, please send me an email (pkihara@kikutv.com) to let me know. In your email, please let me know how you are receiving KIKU: over the air, by cable (Charter or Hawaiian Tel), or by satellite (DISH or DirecTV). Thank you.

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2 Responses to Can You Hear Us Now?

  1. Greg says:

    FYI I recorded Oishii Gohan on Sunday evening and Monday afternoon via Spectrum Cable. No audio on both broadcasts. Any chance for a rerun?

    • Phyllis Kihara says:

      We’ve heard people could hear audio as they watched, but for some reason, there was no audio on the recorded playback. This is our second airing, so we cannot replay the episode(s).

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